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Global HR Operations Manager

Date:  Apr 27, 2022

Danvers, Massachusetts, US, 01923

Abiomed is a pioneer and global leader in healthcare technology and innovation, with a mission of Recovering Hearts & Saving Lives. With corporate headquarters in Danvers, Massachusetts, offices in Aachen & Berlin, Germany and Tokyo, Japan, Abiomed’s 1,700 employees form one of the fastest growing medical device companies in the world. We attract and retain exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.


Patients First | Innovation | Winning Culture | Heart Recovery


You will work along with the Director, Total Rewards & Operations to deliver on the people operations strategy and implementation of key processes, programs, and policies that enable the Talent & HR business partner teams to operate effectively and deliver a world-class employee experience.

The ideal candidate is a strong business partner that is agile, knowledgeable across HR systems, programs, and processes landscape. She/he is an experienced action-oriented individual who will work across our global HR team and in partnership with other organizational stakeholders such as Payroll, FP&A, IT, Legal, Total Rewards’ analysts.


This position will lead an operations team with the focus on creating innovative employee self-service capability, identify learning opportunities for the company, and streamline and automate processes. This role is an integral member of a small team that is very hands on for the day-to-day, while identifying areas to streamline, improve processes and automate existing practices.  

Essential Responsibilities

  • Leads and prioritizes the Human Resource Operations team’s workload by managing resource allocation and capacity planning, data integrity, high volume HR data entry, and accuracy in both SuccessFactors and ADP.
  • Lead design and enhancement of HR systems, in partnership with IT for execution, with a focus on streamlined integration, and usability. Manage all supporting tools including intranet sites, support sites, and process documentation
    • Actively collaborate with global HR team members and business leaders to design desired systems functionality
    • Project management of implementation of new functionality in SuccessFactors and all corresponding reporting
    • Maintains HRIS systems, adds enhancements, fixes problems
    • Leads testing of upgrades, patches and new applications verify new and existing functionality.
  • Lead the planning and execution of HR systems (including module implementation) & HR operational related projects, including but not limited to the annual performance process, engagement survey, open enrollment
  • Assesses organizational needs and current HRIS systems, and makes recommendations for improvements or new systems
  • In partnership with HR team design reporting, analytics and dashboards to provide business intelligence needs in the areas of headcount, data changes, self-service usage, employment trends, etc.
  • Establishes audit procedures for updating, validating, and correcting employee records or other related HR data
  • Create documentation for processes and create training materials for users
  • Ensure compliance with all regulations, policies, procedures, and guidelines that impact or govern the Human Resources function; includes SOX compliance and GDPR protocols.
    • Maintain system security and data integrity audits; end user technical support and problem solving, process flow documentation and process change requests; research and resolve HR systems technical problems, engage IT partners as needed
    • Manages compliance reporting for EEOC, CMS, 1095-C and 1094-C  
  • Coordinate with payroll teams to ensure proper data integrity, data transfer, and assist with reporting for data validation


Education and Experience

  • Bachelor’s degree required, Masters preferred
  • 5-8 years of management experience in at least one core area of HR as well as the HR shared Services function
  • Experience with HR reporting & data analysis
  • Experience working in a global setting required (Europe & APAC)
  • Project management expertise
  • HRIS data administration experience in SuccessFactors required
  • Preferred experience in all SuccessFactors modules, including module implementation
  • Demonstrated knowledge of the HR function & processes with experience implementing process and SOP to build automation and efficiency
  • Must be technically savvy, have ability to relate to different user groups (technical teams, HR users, employees, and management across
  • Strong interpersonal and presentation skills; collaborative style
  • Highly organized with the ability to plan, delegate priorities, and multi-task high volume in a demanding, fast paced environment

Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

Nearest Major Market: Boston