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Field Service Technician I (Contractor)

Date:  Jul 20, 2021
Location: 

Danvers, MA, US, 01720

Abiomed, an innovative medical device company, is focused on recovering hearts and saving lives. We have a single guiding mission: “Patients First.” With corporate headquarters in Danvers, Massachusetts, offices in Aachen & Berlin, Germany and Tokyo, Japan, Abiomed’s 1,000 employees form one of the fastest growing medical technology companies in the world. Abiomed attracts and retains exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.

 

 

This Service Technician is an excellent opportunity for someone with electro-mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Field Service Technician will be responsible for providing preventative and corrective maintenance on Abiomed electro-mechanical products received into the Danvers-based Service Depot, occasionally providing on-site support to the customer.  The Field Service Technician will also provide basic telephone support to Abiomed’s customers and Abiomed’s field based Sales, Marketing and Clinical Teams. This individual will also assist the Engineering/Quality SPR Teams with complaint follow-up, investigation and closeout as required. 

 

Principal Duties and Responsibilities:

  • Conducts preventative and corrective maintenance of electro-mechanical life support consoles
  • Maintains calibration standards as required for all test equipment used in the process of servicing
  • Provides internally-based service as required to Abiomed’s pool of service loaners and marketing console
  • Provides basic telephone support to Abiomed’s customers, and Abiomed’s field based Sales, Clinical and Marketing teams  
  • Assist with maintaining an adequate level of service inventory to meet day to day service needs
  • Provides rotating 24/7 rotating on call service support coverage for customers and Abiomed’s field teams
  • Supports manufacturing as required with testing and burn in of spare parts
  • Assist Engineering with complaint follow up, including evaluation, testing, investigation and closeout
  • Document neatly and accurately all services performed
  • Communicate issues in a timely manner to manager and Admin team as required
  • Does comprehensive review of service history for each console prior to servicing
  • Ensures compliance to Regulatory standards, able to follow established SOPs, processes and procedures
  • Assists with receiving daily inventory
  • Team player able to adapt and execute on individual and Team goals

 

Required Qualifications:

  • Associates degree or higher required, degree in Electrical or Mechanical Engineering Technology strongly preferred
  • 1-2 years of experience servicing and supporting electro-mechanical devices or consoles strongly preferred
  • Demonstrated knowledge of / familiarity with electrical circuits and components
  • Demonstrated familiarity with wi-fi connectivity and networking
  • Demonstrated mechanical aptitude and ability
  • Demonstrated ability to follow written and verbal SOPs, and document work
  • Valid US Driver's license 
  • Ability to lift and move up to 40 lbs.
  • Willingness and ability to travel internationally and domestically on occasion, up to 25% of the time
  • Ability to adapt and execute to changing workload environment 
  • Detail-oriented individual, focused on quality

 

Preferred Qualifications:

  • Medical device experience strongly preferred
  • Working knowledge of SAP and Salesforce
  • Familiarity with general regulatory guidelines as it pertains to the servicing of medical devices
  • Manufacturing experience

 

 

ABIOMED is an Equal Employment Opportunity/Affirmative Action employer. We are committed to the policy of providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability or national origin.


Nearest Major Market: Boston