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Credit and Collections Analyst

Date:  Sep 30, 2021

Danvers, MA, US, 01923

Abiomed is a pioneer and global leader in healthcare technology and innovation, with a mission of Recovering Hearts & Saving Lives. With corporate headquarters in Danvers, Massachusetts, and offices in Baltimore, MD, Aachen & Berlin, Germany and Tokyo, Japan, Abiomed’s 1,700 employees form one of the fastest growing medical device companies in the world. We attract and retain exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.


Patients First | Innovation | Winning Culture | Heart Recovery



Credit and Collections Analyst

The Credit and Collections Analyst is responsible for leading customer credit analysis and collection efforts for the company’s accounts receivable and collections goals.  This role is intended to develop, implement and administer the credit and collection programs for the US organization.  Successful candidates will adhere to the implemented processes to reduce accounts receivable and improve working capital.



  • Initiate collection process on all overdue accounts and address ongoing customer concerns regarding billing and services rendered
  • Responsible for tracking of all payments and notifying finance management upon identifying any posting issues
  • Review collection reports and provide overview of collections efforts to finance leadership.  Propose solutions to address outstanding accounts
  • Perform analysis and review delinquent accounts to ensure proper actions have been taken before proposing for bad debt approval
  • Investigate delinquent accounts, send collection letters, and calls customers regarding collections status.
  • Partner with the Customer Service, Field Service and Sales teams to adhere to processes and policies, obtain information and report unresolved payments
  • Lead preparation of documenting all processes and procedures related to collection efforts
  • Provide feedback and insight to Management regarding trends in delinquency, collectability, and field service contracts cancellation of customer accounts that will impact then financial performance of the company
  • Recommend and implement improvements for streamlining internal processes across organizational functions with the goal of improving delinquency rates, early cancellation recovery and bad debt recovery
  • Primary contact for all activities and requests to come into the credit and collections department
  • Oversees the processing and verification of applications for credit for new and existing accounts



  • Bachelor's Degree Preferred
  • Minimum of 5 years+ of work experience in Credit and Collections
  • SAP experience required; Wide Area Work Flow (WAWF), Tungsten Network Systems, and Global Healthcare Exchange (GHX) experience preferred
  • Full understanding of rules and regulations related to credit reporting and practices
  • Collections experience dealing with credit bureaus, internal and external customers
  • Strong influencing skills with customers to ensure payments received
  • Excellent knowledge of collections practices
  • Excellent skills in customer interaction, time management, multi-tasking, and organization
  • Effective communication skills
  • Excellent PC skills, including using Microsoft suite (Outlook, Excel, Powerpoint)
  • Excellent analytical and problem-solving skills
  • Ability to review detailed data and make prompt judgments based on that data
  • Able to work efficiently and effectively under tight deadlines, interruptions, and high work volumes
  • Excellent written and verbal communication skills

Applicants must provide proof that they are fully vaccinated with an FDA approved or authorized vaccine for COVID-19 or have a valid medical/religious exemption


Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

Nearest Major Market: Boston